Structure and choice of law clause are based on common Swiss practice (unlike Germany, Switzerland has no statutory requirement for Terms and Conditions, but they follow standard recommendations per the Code of Obligations). The points still marked (payment term, minimum term, cancellation notice, response times, liability limits) are purely business decisions, not legal requirements – you must decide these yourself.

Terms and Conditions

Last updated: August 7, 2026

1. Parties & Scope

These Terms apply to all services provided by Raphael Bona, elBona - WebCare, Gränichen, Switzerland (hereinafter "Provider") to customers in connection with the website maintenance subscriptions Basis, WebCare, WebCare Plus, and WebCare Custom.

2. Scope of Services

The exact scope of services is determined by the booked package as shown on the Services page. Not included are in particular: new websites, custom redesign, extensive new features, social media management, advertising campaigns, unlimited changes, extensive SEO consulting, and custom software development.

3. Prices & VAT

All prices are in CHF. No VAT is charged, as the sole proprietorship is not currently VAT-liable. A one-time setup fee may apply (see Services page).

4. Payment Terms

Invoicing is done by email with Swiss QR-bill, monthly or quarterly in advance at customer's choice. The payment term is 30 days from the invoice date.

5. Minimum Term & Cancellation

Minimum term: 3 months from contract start. After that, the subscription can be cancelled monthly. Cancellation notice: 30 days to the end of the month.

6. Commencement of Service & Customer Obligations

Care begins after an initial technical check and customer approval. The customer provides necessary access (e.g. WordPress admin access, hosting access) in a timely manner.

7. Backups & Updates

Before critical changes, a backup is created if included in the booked package. In case of problems, restoration from the last functioning backup is performed, insofar as technically possible.

8. Liability

The provider is liable within the scope of legal provisions. No warranties such as "100% secure," "guaranteed never offline," or "complete protection" are made. Liability is limited in amount to the subscription fees paid by the customer in the last 12 months; liability for indirect damages, lost profits, or consequential damages is excluded. For intentional misconduct and gross negligence, liability remains unlimited under Art. 100 of the Swiss Code of Obligations (CO).

9. Response Times & Availability

Requests are usually answered within 1–2 business days. For critical outages (website unreachable), response is usually within the same or next business day. 24/7 availability is not guaranteed.

10. Malware / Hack Cleanup

An initial emergency cleanup of up to 2 hours is included in the booked package. Unlimited free malware cleanup is not guaranteed; additional work is billed at hourly rate (see Services page) or quoted in advance.

11. Third Parties & Hosting

Care is independent of hosting, provided necessary access is available. Third-party hosting and provider services are subject to their own terms.

12. Privacy

See Privacy Policy.

13. Changes to Scope of Services

The provider reserves the right to adjust the scope of services of the packages with appropriate notice.

14. Governing Law & Jurisdiction

Swiss law applies exclusively. Jurisdiction, insofar as legally permissible, is at the provider's registered office in Gränichen, Switzerland.